Problems arise when different people have different expectations of a course. A charter is a document which is agreed upon by all parties such as the student, teacher, school principal and the student's sponsor.

We believe that our courses should be student-centred. Internexia's student charter guarantees that students have certain rights and entitlements, requires certain undertakings from them in return, and ensures that they are happy with the course.

In particular, the student charter makes sure of three things:

Internexia's learning environment

Student Charter

• Before the Course
  
  What the learner can expect from us:
  
  

  >	We will assess the learner’s current level of proficiency according to agreed standards.
  >	We will assess the learner in a manner that is objective and fair.
  >	The learner will be tested according to competence, not confidence.
  >	We will ensure that the testing procedure will be comfortable and efficient.
  >	The learner will be fully briefed on the testing procedure.
  >	We will set achievable language targets, which will be explained clearly to the learner.
  >	The learner will be fully briefed on the course before it begins.

  
  We expect the learner to:
  
  

  >	Cooperate fully with the assessors.
  >	Point out any special needs.
  >	Give positive or negative feedback to help us improve our testing service.

  
  
• During the Course
  
  What the learner can expect from us:
  
  

  >	The facilitator(s) will be punctual and conduct themselves professionally in their delivery of the course.
  >	The facilitator(s) will treat each learner fairly.
  >	All course objectives will be covered.
  >	The material will be covered in a manner that is enjoyable, engaging and active.
  >	A wide range of activities and teaching approaches will be used.
  >	We will give extra attention to learners who require it.
  >	We will update all learners on their progress on the programme.
  >	The facilitator(s) will be available for private consultation via the telephone or email.
  >	We will provide the learner with several avenues to raise any concerns.

  
  We expect the learner to:
  
  

  >	Attend the course punctually and regularly.
  >	Be actively involved in the learning process within and outside of the classroom.
  >	Understand the objectives and purpose of each activity.
  >	Be open to different methods of learning.
  >	Be patient and encouraging with the other learners.
  >	Be actively involved in giving feedback on the course.

  
  
• Every Lesson
  
  What the learner can expect from the facilitator:
  
  

  >	At the beginning of the lesson, the objectives of the lesson will be clearly explained.
  >	The purpose of each activity will be clearly explained.
  >	Every learner will be given a chance to actively use the language for the most part of the lesson.
  >	The facilitator will be attentive and focused on the lesson.
  >	At the end of the lesson, the facilitator will summarise what has been learned.
  >	At the end of the lesson, the facilitator will get informal feedback from the learner, and this feedback will be noted and acted upon.

  We expect the learner to:

  >	Be actively involved in the learning process.
  >	Understand the objectives and purpose of each activity.
  >	Conduct himself or herself professionally.
  >	Be patient and encouraging with the other learners.
  >	Be actively involved in giving objective feedback at the end of the lesson.
  >	Enjoy the learning process!

  
  
• After the Course
  
  What the learner can expect from us:
  
  

  >	We will assess the learner fairly and accurately according to agreed standards.
  >	We will ensure that the testing procedure will be comfortable and efficient.
  >	We will explain clearly to the learner the meaning of the test results.
  >	We will give recommendations for further action if necessary.
  >	We will gather feedback from the learner on the effectiveness of the course as a whole and this feedback will be acted upon.

  We expect the learner to:

  >	Give objective, realistic and constructive feedback on the course.
  >	Understand the objectives, purpose and targets of the assessment.
  >	Be punctual and conduct himself or herself in a professional manner during the assessment.